Ropig vs PagerDuty
We built Ropig to be the only alert management tool you’ll need – especially if any of these statements sound like something you’d say:
“When I receive an alert, I don’t want to have to open it up to figure out if it’s important or not.”
PagerDuty gives you unfiltered info from the entire alert. Ropig parses the alert and extracts the important fields, and then puts them front and center so you don’t need to dig around. Check our all of the services we’ve built deep data integrations for here.
“I don’t want every alert from a service to go to the same place, or hit the same escalation policy.”
PagerDuty requires a complicated workaround to do this. Ropig easily parses incoming events and has conditional rules, so you can route an alert to the right place according to its content.
Example: Send a message to Slack if database harddrive is 50% full; email+SMS on-call person (and then follow escalation policy) if drive is 95% full
“I don’t want every alert to wake me up in the middle of the night and expect an acknowledgement.”
Ropig has four different levels of notifications (PagerDuty has one). With Ropig, your choices are:
- Alerts. Send messages to an escalation chain until someone acknowledges and then closes the alert
This is the one that you’ve already seen from PagerDuty; we have it, too.
- Notifications. Just tell everyone in the escalation policy that something has happened – no need to acknowledge or close
PagerDuty’s work-around for doing this is auto-closing an alert after a set period, which we just find plain weird. We find notifications especially useful for stuff you want to send to Slack.
- Batching. Round up all your less important events and send out a summary email once a day
PagerDuty doesn’t have anything like this. Ropig FTW!
- Ignore. Don’t send any type of notification or alarm
No more getting events that your service thinks is important. but you don’t. Maybe it’s a known problem or just a false positive. Either way, Ropig won’t bug you if that’s what you prefer.
“I want an alert to be triggered only if it’s occured a set number of times in an hour.”
Ropig can set rate conditions on alerts; PagerDuty can’t.
“I want an alert to be triggered if an event hasn’t been received in a set amount of times.”
Ropig can (soon!) set heartbeat conditions; PagerDuty can’t
“I want an alert to automatically create a ticket in GitHub, Jira or Trello.”
Ropig can (soon!) do automatic ticket creation. This one you technically can achieve with PagerDuty, but it’s a complex and hacky workaround.
“I want similar alerts batched so I’m not buried in an avalanche of noise.”
Because Ropig parses the incoming events, we can batch them up and send a whole day’s worth of events in one email. This is useful for stopping non-critical alerts from interrupting your workflow. PagerDuty can’t do this.
“I don’t have time to pour into configuring complex enterprise software like PagerDuty.”
When you add a service to PagerDuty you have 12 fields to fill out. With Ropig, you have two.
“I like to work with small companies.”
With Ropig, you see your feedback reflected in the software almost instantly instead of being ignored for years.
“I hate getting the runaround from sales people who don’t understand what I’m talking about.”
We don’t have a sales team – only engineers who can actually help you, and who care about serving small teams.